Course Details Enrollment Summary Check Out
Course: PC128: Technical Perspectives of Customer Service Printable version
Description

This class improves the student’s understanding of the technical issues surrounding electrical power systems.  This course familiarizes participants with the common problems found in transmission and substation equipment, residential, commercial and industrial services.  Maintenance practices and test equipment operations are discussed in reference to malfunctioning equipment, services and power quality. 

Topics include stray voltages and currents, radio/television interference, ferro-resonance problems, electromagnetic fields, High Voltage DC transmission, motor starting, distribution networks, and the principles of Single Point Grounding.

This course is designed to help the student be more effective in providing better customer service by having an improved understanding of real electric system operations.

Note: the student should have a basic understanding of electrical power system operations or have completed APT’s “Electrical Power System Operations” course.

Course Outline

  Day One
    Overview of Electric Power Systems
    Residential & Commercial Services
    Large & Small Industrial Services
    Electric Utility Services
    Testing Techniques

  Day Two
    System Protection
    Underground Networks 
    Power Quality
    Electromagnetic Fields
    HVDC Transmission
    Single Point Grounding

Note

Duration: 16 hours 

Continuing Education Units (CEUs): 1.6 

Cost: $595 per person  (Contact APT for private class group discounts) 

Logistics: Normally held at a utility training room 

Additional Information:
  APT will suitcase this course to your location 
  APT will customize this course to your exact needs 
  Contact APT for more information

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EnrollCourse NumberStart DateEnd DateLocation
P10.011 8/12/2010 8/13/2010 IA,Dubuque
P10.013 10/21/2010 10/22/2010 IA,Cedar Rapids


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